AI VOICE AUTOMATION FOR LOGISTICS & SUPPLY CHAIN

Transform Freight & Fleet Conversations With AI

Automate driver check ins, load status inquiries, delivery scheduling, dispatch updates, exception logging, and broker coordination with intelligent AI voice agents.

✓ 24/7 Availability✓ Faster Operations✓ Scalable Automation
BUILT FOR LOGISTICS & FLEET CONVERSATIONS

Automate High-Volume Operational Check Ins

Logistics teams handle thousands of urgent, time sensitive calls every day. CallWizer automates routine phone tasks so dispatchers, brokers, and logistics managers can focus on exception handling, route optimization, and client relationships.

01

Answer Every Call

Provide immediate load updates and eliminate long hold times for drivers and shippers.

02

Automate Check Calls

Track driver locations, ETA updates, and transit statuses automatically without manual dispatcher calls.

03

Reduce Operational Friction

Automate appointment scheduling, detention logging, gate codes, and delivery confirmations.

04

Improve Supply Chain Visibility

Give shippers, brokers, and receivers instant, accurate tracking information around the clock.

LOGISTICS USE CASES

AI Voice Agents for Logistics

Cover every stage of the freight lifecycle with intelligent voice automation designed for trucks, docks, and dispatch centers.

01

Driver Check Calls

Contact drivers in transit to log location, estimate arrival time, and confirm load security.

02

Load Status & Tracking Inquiries

Answer immediate shipper and receiver calls with real time status updates and delivery ETAs.

03

Dock & Delivery Scheduling

Schedule loading dock appointments, confirm delivery windows, and collect gate entry requirements.

04

Exception & Delay Logging

Capture breakdown reports, traffic delays, weather holds, and lumper fee requests instantly.

05

Broker & Carrier Onboarding

Engage new carriers, verify insurance and MC/DOT numbers, and confirm lane availability.

06

Proof of Delivery (POD) & Reminders

Follow up with drivers to confirm completed drops and prompt immediate POD/BOL uploads.

SPECIALIZED WORKFORCE

Your AI Logistics Workforce

Build specialized AI agents tailored for different supply chain workflows. One platform. Multiple AI agents. One connected supply chain experience.

Dispatch & Driver Agent

DISPATCH

Tracking & Visibility Agent

VISIBILITY

Dock Scheduling Agent

SCHEDULING

Exception & Claims Agent

EXCEPTIONS

Carrier Relations Agent

CARRIERS

Billing & POD Agent

BILLING
AGENT SPECIFICATION

Dispatch & Driver Agent

READY TO DEPLOY

Conduct in transit check-calls, provide route guidance, verify driver safety protocols, and offer hands free driver support on the road.

Operational Scope
Focus Area: Driver Operations
Real time sync with TMS, ELD, and WMS platforms
CALL HANDLING

Inbound and Outbound AI

Handle every logistics conversation seamlessly. More loads tracked. Less manual calling.

Inbound AI

Answers calls from drivers, shippers, and consignees, provides instant tracking data, logs delay reasons, and escalates active road emergencies to human dispatchers.

Instant Tracking Data & Delivery ETAsINBOUND
Driver & Shipper Inbound InquiriesINBOUND
Delay Reason Logging & TimestampingINBOUND
Emergency Escalation to Live DispatchersINBOUND
24/7 Gate & Warehouse Location InformationINBOUND
Outbound AI

Conducts scheduled check-calls, confirms dock appointments, alerts receivers of approaching loads, and gathers post delivery confirmation details.

Automated Scheduled Driver Check CallsOUTBOUND
Loading Dock & Appointment ConfirmationsOUTBOUND
Approaching Load Receiver AlertsOUTBOUND
Post-Delivery POD & Paperwork Follow UpsOUTBOUND
Carrier Rate Quote & Lane VerificationOUTBOUND
HYBRID COLLABORATION

Human + AI

AI handles the high volume. Your team handles the critical exceptions. Automate the routine and hand off when it matters.

AI Handles (Routine Volume)
Routine Driver Check CallsAUTOMATED
Instant ETA Readouts & StatusAUTOMATED
Dock Appointment SchedulingAUTOMATED
POD Upload Reminders & Follow UpsAUTOMATED
Standard Tracking & Gate InformationAUTOMATED
Your Team Handles (High Value)
Accident & Road Emergency ResponseDISPATCHER
Severe Weather Rerouting DecisionsDISPATCHER
Claims & Damage NegotiationsDISPATCHER
Complex Broker & Shipper DisputesDISPATCHER
High Value Freight Strategy & GrowthDISPATCHER
SYSTEM CONNECTIVITY

Connect Your Logistics Systems

Integrate AI directly with your existing transportation tech stack. Capture conversation outcomes, update load status fields, and trigger automated alerts instantly. Your AI agent doesn't just talk it keeps your freight moving.

✓ CRM & TMS Platforms
✓ WMS (Warehouse Systems)
✓ ELDs & Telematics
✓ Load Boards & Internal APIs
CONVERSATION INTELLIGENCE

Actionable Supply Chain Insights

Turn supply chain conversations into actionable operational metrics. Identify bottleneck lanes, frequent delay causes, and carrier performance trends automatically.

• Call Transcripts
• AI Call Summaries
• On-Time Delivery Metrics
• Delay Reason Analysis
• Carrier Reliability Scoring
• Real Time Alerts
ENTERPRISE DEPLOYMENT

Self-Hosted AI

Your AI. Your Infrastructure. Your Control. Deploy AI agents on infrastructure you control for enterprise data security, freight manifest confidentiality, and custom integration setups.

Why CallWizer for Logistics?

24/7 Availability

Manage round the clock freight operations without extra night shift dispatch staff.

Hands Free Voice Interactions

Natural, concise voice communications designed specifically for drivers on the road.

Inbound & Outbound AI

Field tracking calls automatically and execute scheduled outbound driver check ins.

Specialized Agents

Purpose built supply chain, dispatch, carrier relations, and warehousing workflows.

Deep TMS & ELD Integrations

Sync seamlessly with McLeod, TMW, Rose Rocket, Samsara, Motive, Geotab, and more.

Instant Dispatch Escalation

Transfer critical load exceptions and road emergencies directly to live dispatchers.

Scalable Automation

Handle sudden volume spikes during peak freight seasons effortlessly without performance drops.

Ready to Modernize Freight Conversations?

Let AI handle repetitive driver check ins and tracking calls while your team focuses on dispatching, problem solving, and moving freight.Automate the calls. Keep freight moving. Empower your logistics team.