AI VOICE AUTOMATION FOR E COMMERCE

Turn Customer Conversations Into Sales

Automate order confirmations, customer support, delivery updates, abandoned order follow ups, and customer engagement with AI voice agents. CallWizer helps online businesses increase conversions, reduce support workload, and deliver faster customer service.

✓ Increase Conversions✓ Reduce Support Workload✓ Deliver Faster Service
BUILT FOR BETTER CUSTOMER CONVERSATIONS

Key E Commerce Use Cases

Answer customer calls 24/7, automate routine conversations, and keep customers informed throughout their buying journey.

01

Order Confirmation

Automatically confirm orders, verify customer details, and reduce incorrect or unwanted orders.

02

Customer Support

Answer common questions about products, orders, payments, returns, and deliveries.

03

Delivery Updates

Keep customers informed about delivery status, expected arrival times, and delivery issues.

04

Abandoned Order Follow Up

Reconnect with customers who did not complete their purchase and help them finish their orders.

05

Customer Re Engagement

Follow up with previous customers and promote relevant offers, products, and services.

06

Buying Journey Automation

Proactively communicate across each step from interest to post purchase satisfaction.

SPECIALIZED AGENTS

Your AI E Commerce Workforce

Create specialized AI agents for different customer interactions across your store.

Sales Agent

SALES

Order Confirmation Agent

CONFIRMATION

Customer Support Agent

SUPPORT

Delivery Agent

DELIVERY

Follow Up Agent

RECOVERY

Re Engagement Agent

ENGAGEMENT
AGENT SPECIFICATION

Sales Agent

READY TO DEPLOY

Assist customers with product inquiries, cross sells, and tailored recommendations to drive immediate conversion.

Operational Capability
Focus Area: Assisted Shopping & Pre-Sales
Real time sync with ecommerce stores, CRMs & logistics APIs
CALL HANDLING

Inbound and Outbound AI

Handle customer inbound inquiries effortlessly while driving revenue with targeted outbound automation.

Inbound Calls

Answer customer calls, understand their needs, provide product and order information, handle routine requests, and escalate when human support is needed.

24/7 Instant Phone Support AnsweringINBOUND
Product & Inventory Information SharingINBOUND
Order Status & Shipping InquiriesINBOUND
Routine Requests & Return ProcessingINBOUND
Seamless Escalation to Human SupportINBOUND
Outbound Calls

Automate order confirmations, delivery updates, abandoned order follow ups, customer feedback, and re engagement campaigns.

Automated Order ConfirmationsOUTBOUND
Real Time Delivery & Dispatch UpdatesOUTBOUND
Abandoned Order Recovery Follow UpsOUTBOUND
Post Purchase Feedback CollectionOUTBOUND
Customer Re Engagement CampaignsOUTBOUND
HYBRID COLLABORATION

AI and Human Teams Working Together

Let AI handle repetitive questions and outreach while your team handles high value relationships and sensitive issues.

AI Voice Agent Handles
Routine Product FAQsAUTOMATED
Order Confirmations & VerificationAUTOMATED
Delivery Updates & TrackingAUTOMATED
Automated Reminders & Follow UpsAUTOMATED
Initial Customer Data CollectionAUTOMATED
Your Team Handles
Complex Customer Issues & DisputesEXPERT HUMAN
Escalated Complaints & RefundsEXPERT HUMAN
Special Requests & Custom OrdersEXPERT HUMAN
High Value VIP CustomersEXPERT HUMAN
Situations Requiring Human JudgmentEXPERT HUMAN
SYSTEM CONNECTIVITY

Connect With Your Existing Systems

Integrate CallWizer with ecommerce platforms, CRM systems, order management systems, customer databases, payment systems, delivery platforms, and APIs. Keep customer conversations connected with your business workflows.

✓ Ecommerce Platforms
✓ CRM & Order Systems
✓ Payment & Delivery Systems
✓ Databases & Webhook APIs
CONVERSATION INTELLIGENCE

Actionable Conversation Data

Understand customer conversations with transcripts, summaries, call outcomes, customer feedback, and agent performance insights. Use conversation data to improve customer service, sales processes, and customer engagement.

• Call Transcripts
• AI Summaries
• Call Outcomes
• Agent Insights
ENTERPRISE DEPLOYMENT

Self Hosted AI

Run your AI voice infrastructure on your own environment for greater control over your systems, data, and deployment.

Why CallWizer

24/7 Customer Communication

Keep customer inquiries answered around the clock with zero wait time.

Human Like AI Conversations

Fluid, natural dialog built specifically for engaging retail experiences.

Inbound and Outbound Calling

Support incoming buyer calls and execute targeted outbound campaigns.

Specialized AI Agents

Agents optimized for sales, confirmations, logistics, and retention.

Ecommerce Integrations

Sync effortlessly with major online storefronts, databases, and CRMs.

Scalable Voice Automation

Scale call capacity during peak sales seasons without adding overhead.

Ready to Transform Your Customer Experience?

Automate customer conversations, increase engagement, and help your ecommerce business grow with CallWizer. Automate the calls. Improve service. Empower your ecommerce platforms.